© 2020 SwiftSpot Inc.

Parking FAQs

 

What is the earliest I can park and latest I can leave?

Our standard listing times are from 9am to midnight on the day of the event.

What if I can’t physically get to the spot?

First - try messaging and calling the host. If you’re not able to reach them, please contact us here or call our customer service at (512) 764-9560. We are happy to credit your account for the inconvenience. 

What if there is a car in my spot?

First - try messaging and calling the host. If you’re not able to reach them, please contact us here or call our customer service at (512) 764-9560. We are happy to credit your account for the inconvenience. 

What happens if I am towed?

We highly discourage towing and only suggest towing if the Host is truly blocked out of their driveway and can’t leave. However, if you did not exit the spot when time was up and you were unavailable when we attempted to contact you, your car may have been towed to a nearby lot. Information for how to retrieve your car should already be in your email or voicemail inbox, and if you would like to speak to our customer service team about this incident, please contact us here or call us at (512) 764-9560. 

What happens if I am ticketed? 

Our hosts are required to only list private spots. Please report the incident here.

Do I have in and out privileges? Ie. can I leave early and come back to my spot?

Of course! 

Can I cancel my reservation? 

Yes. At latest 9am, the day before the event. Contact us here, and we issue you a refund.

My car was damaged when it was parked. What do I do?

We’re really sorry to hear this, but as Swift Spot is simply a platform that connect hosts to parkers, we are not liable for any damage that may occur, as outlined in our terms and conditions.

What happens if my event runs late?

Our standard listing times are from 9am to midnight on the day of the event. Be sure to contact your host if you believe you will fall outside this time.

Hosting FAQs

 

The parker’s time has expired but not left.

We encourage you to contact the Parker. We find that most parkers are responsive and quickly return to retrieve their car if they’ve parked you in and lost track of time. If the Parker is unresponsive, you may get them towed. We highly discourage towing, as it makes for an unpleasant experience on all sides.

The parker damaged my property. What do I do?

We’re really sorry to hear this, you will have to work this out with the Parker. SwiftSpot is simply a platform that connect hosts to parkers, we are not liable for any damage that may occur, as outlined in our terms and conditions.

Can I list a gated space?

Yes, if you are allowed to share the gate code or you own everything behind the gate. Do not sell your gated space at a shared complex if management doesn't want you sharing the code and definitely don't sell your apartment complex's guest spots!

Are there any requirements as a host once someone has booked my spot?

No requirements. Just make sure that your spot is accessible and hazard free! And please be timely with responses to any questions your parker may have.

Can the parker take his car and leave and return during the booking time?

Yes, they can. 

I do not own my home but rent, can I list a spot?

Check the terms of your lease. This is between you and your landlord.  

Can I list a spot on the street?

No, Swiftspot does not allow the listing of public street parking.

Can I list more than one spot at the same address?

Yes, just make sure you clearly differentiate them as separate spots and give clear instructions to the parkers in the details section of your listed spot.

How long before the reservation time can the parker cancel?

The parker may cancel his/her reservation up to 24 hours in advance.

Can I, the host, cancel/delist the spot after it has been booked?

We would very much prefer that you didn’t. It is extremely inconvenient for a parker to have a reservation cancelled, especially close to the day of the event. However, yes, as long as it is at least 24 hours out, you may cancel the reservation. If an emergency happens that causes you to cancel within 24 hours of a reservation - Contact us here or contact us at (512) 764-9560.

 


For additional information please see our terms and conditions.