Parking FAQs

How do I make a reservation?

Go to the reservations tab of the events drop down, choose a spot, choose a time and book! 

How do I change or delete a reservation?

Go to the reservations tab and click on edit reservation or edit spot

What is the earliest I can park and latest I can leave?

You can check in at the scheduled or anytime after your reserved booking. You must leave your spot by the end time or additional fees or towing charges may be incurred.

Do I have to create an account?

You do not have to create an account to use our application and generally search for parking, however once you are ready to book, it will be required to create an account. Don't worry! We made this process quick and simple so you can park and enjoy your event ASAP!

Do I have to download the application?

You do not have to! We have an online website that has the same features,  however our most efficient and user friendly features are made simple to use on the iPhone and Android phone applications! 

Can I book multiple spots?

Yes! You can book as many spots as you would like, as long as there is availability for that spot. 

What if I can’t physically get to the spot?

First - try messaging and calling the host. If you’re not able to reach them, please contact us here or call our customer service at (512) 764-9560. We are happy to credit your account for the inconvenience. 

What if there is a car in my spot?

First - try messaging and calling the host. If you’re not able to reach them, please contact us here or call our customer service at (512) 764-9560. We are happy to credit your account for the inconvenience. 

What happens if I am towed?

We highly discourage towing and only suggest towing if the Host is truly blocked out of their driveway and can’t leave. However, if you did not exit the spot when time was up and you were unavailable when we attempted to contact you, your car may have been towed to a nearby lot. Information for how to retrieve your car should already be in your email or voicemail inbox, and if you would like to speak to our customer service team about this incident, please contact us here or call us at (512) 764-9560. 

What happens if I am ticketed? 

Our hosts are required to only list private spots. Please report the incident here.

Do I have in and out privileges? Ie. can I leave early and come back to my spot?

Of course! You are able to leave and comeback freely for the amount of time you have the spot reserved.  

Can I cancel my reservation? 

Yes. Can we have this function in app? otherwise contact us here, and we issue you a refund.

My car was damaged when it was parked. What do I do?

We’re really sorry to hear this, but as Swift Spot is simply a platform that connect hosts to parkers, we are not liable for any damage that may occur, as outlined in our terms and conditions.

What happens if my event runs late?

Our standard listing times are from 9am to midnight on the day of the event. Be sure to contact your host if you believe you will fall outside this time.

Why am I being charged a service fee?

In order to make our parking service quick, simple and easy a service fee is added to each transaction. This is so that we can cover the costs of our operating costs while making this process as easy as possible for you. 

Hosting FAQs

 

The parker’s time has expired but not left (or has not showed up).

We encourage you to contact the Parker. We find that most parkers are responsive and quickly return to retrieve their car if they’ve parked you in and lost track of time. If the Parker is unresponsive, you may get them towed. We highly discourage towing, as it makes for an unpleasant experience on all sides.

The parker damaged my property. What do I do?

We’re really sorry to hear this, you will have to work this out with the Parker. SwiftSpot is simply a platform that connect hosts to parkers, we are not liable for any damage that may occur, as outlined in our terms and conditions.

Can I list a gated space?

Yes, if you are allowed to share the gate code or you own everything behind the gate. Do not sell your gated space at a shared complex if management doesn't want you sharing the code and definitely don't sell your apartment complex's guest spots!

Are there any requirements as a host once someone has booked my spot?

No requirements. Just make sure that your spot is accessible and hazard free! And please be timely with responses to any questions your parker may have.

Can the parker take his car and leave and return during the booking time?

Yes, they can. The spot is reserved to the driver for the allotted time they have booked the reservation. 

I do not own my home but rent, can I list a spot?

Check the terms of your lease. Typically this can be discussed with rental property management or a landlord. 

Can I list a spot on the street?

No, Swiftspot does not allow the listing of public street parking.

Can I list more than one spot at the same address?

Yes, just make sure you clearly differentiate them as separate spots and give clear instructions to the parkers in the details section of your listed spot.

How long before the reservation time can the parker cancel?

The parker may cancel his/her reservation up to 24 hours in advance.

Can I, the host, cancel/delist the spot after it has been booked?

We would very much prefer that you didn’t. It is extremely inconvenient for a parker to have a reservation cancelled, especially close to the day of the event. However, yes, as long as it is at least 24 hours out, you may cancel the reservation. If an emergency happens that causes you to cancel within 24 hours of a reservation - Contact us here or contact us at (512) 764-9560.


For additional information please see our terms and conditions.